| Locating Your LOG File |
When sending in a support ticket, we REALLY appreciate receiving your LOG file. It helps us to diagnose any trouble that you may have and get your problem solved faster. Please locate your product version by clicking on the "about" button in the application. Replay AV 8 Replay AV 8 LOG File:To open the Log Viewer, select Tools, Log Viewer from the top menu in Replay AV.
In order to keep LOG file sizes small, a new LOG is made fresh every day. Click on a log file date, then click the Copy File Name button. This will add that file's path to your Windows clipboard allowing you to easily paste (Ctrl+v) the path into the Log File or Attachment field of your tech support ticket. Replay AV or Replay Radio 7 LOG File:Replay AV 7 and Replay Radio 7: In order to keep LOG file sizes small, a new LOG is made fresh every day. The LOGS are named with the date so that you can find them easily. For example, log-02-01-06.txt is the log for February 1, 2006. You can locate these files in the directory that Replay AV or Replay Radio is installed, usually C:\Program Files\Replay7. Replay A/V 7.01 and earlier: Locate log.txt in the Replay A/V program files folder, usually C:\Program Files\Replay AV. When sending us a support ticket, please attach the LOG file for the date that corresponds with your question. Replay Radio 6 LOG File:Attach the LOG.txt file to your support ticket. The LOG can be found within the directory that Replay Radio 6 is installed. This is usually C:\Program Files\Replay Radio 6. Attach the file named LOG.txt -or- If you have trouble finding LOG.txt, just click the "View Log" button on Replay Radio's main screen. The LOG will open. Click FILE--SAVE AS--and save a copy to your desktop so that you can find it easily. Now, just attach the file from your desktop to your support ticket. Once you've finished, you can delete the file from your desktop if you like. Replay Music Log File:Your Replay Music log file is named ReplayMusicLog.log. The easiest way to find this file is from within Replay Music's settings. In Replay Music click on the Settings button. Now click on the tab named Output. Click on the Open Log Folder button:
The folder containing ReplayMusicLog.log will open. Copy the log file to your desktop so that you can easily find it and attach it to your support ticket. Replay Converter Log File:Your Replay Converter log file is named ReplayConverterLOG.log. The easiest way to find this file is from within Replay Converter's settings. In Replay Converter click on the Options button. Click on the Open Log Folder button:
The folder containing ReplayConverterLog.log will open. Copy the log file to your desktop so that you can easily find it and attach it to your support ticket. Replay Screencast Log File:Your Replay Screencast log file is named ReplayScreencast.log. The file will be found within the directory that Replay Screencast is installed. This is usually C:\Program Files\Replay Screencast\. Keep in mind that if you have Windows set to hide file extensions, you will not see the .log portion of the file name. Please attach ReplayScreencast.log to your support ticket.
Video Padlock Log File:Your Video Padlock log file is named VideoPadlockLog.log. Keep in mind that if you have Windows set to hide file extensions, you will not see the .log portion of the file name. The easiest way to find this file is from within Video Padlock's settings. In Video Padlock click on the Settings button. Click on the Open Log File Folder button:
The folder containing VideoPadlockLog.log will open. Copy the log file to your desktop so that you can easily find it and attach it to your support ticket.
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